CABIN CREW

What does a Cabin Crew do?

Cabin Crew are a vital part of commercial aviation for a number of reasons. Their role is to provide a
high standard of customer care, but equally, they are responsible for ensuring that all the passengers
are safe and secure before, during and after a flight.
A dispatcher is usually granted a license by the aviation authority of a specific country and in this case
that would be Kenya Civil Aviation Authority (KCAA) and in order to be issued with the said license, a

candidate will be required to demonstrate understanding in meteorology and general aviation sub-
jects to a level comparable to a holder of an airline transport pilot license (ATPL).

What are some of the roles of a Cabin Crew?

♦ Greeting passengers as they board and directing them to their seats.
♦ Making sure that passengers are aware of safety procedures and demonstrating how to
use emergency equipment
♦ Ensuring hand luggage is securely stowed
♦ Making announcements on behalf of the captain, boarding announcements and announce
♦ ments throughout the flight in several languages
♦ Service food and drinks as part of the service on board
♦ Performing first aid if necessary
♦ Ensuring that passengers follow safety procedures in an emergency
♦ Making sure that passengers leave the plane safely
♦ Completing flight report after the journey

What are the requirements of a Cabin Crew?

♦ Minimum O-level Mean Grade is C- (Minus) or equivalent.
♦ Must be at least 18 years of age.
♦ Minimum physical height of 5.4 ft (Ladies) or 5.6 ft. (Gentlemen)
♦ Excellent interpersonal skills.
♦ Proficiency in use of IT.
♦ Experience in customer service environment desirable

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